FAQ

Frequently Asked Questions.

— ABOUT THE PRODUCTS —

Are Allura products organic?

Yes. Every Allura formulation is crafted with organic, skin-loving ingredients. We prioritize natural sourcing wherever possible.

Are Allura products cruelty-free?

Always. We never test on animals, and we never will.

Are Allura products safe for all skin types?

Yes. Our scrubs are formulated to be gentle enough for consistent, regular use on all skin types. If you have specific allergies or sensitivities, please review the full ingredient list before use, and patch-test on a small area first.

How often should I use Allura scrubs?

Soft and Glow: 2–3 times per week. Detox: 1–2 times per week. Adjust based on your skin's response.

What's the shelf life?

Each jar is best used within 12 months of opening. Store in a cool, dry place away from direct sunlight.

— SHIPPING & ORDERS —

How long does shipping take?

Orders ship within 1–2 business days. Standard delivery within the U.S. takes 3–7 business days from ship date.

Do you ship internationally?

Currently we ship within the United States. International shipping is coming soon.

What's your return policy?

Due to the personal nature of skincare products, we accept returns only on unopened, unused items within 14 days of delivery. See full policy on our Shipping & Returns page.

— ABOUT THE BRAND —

Who makes Allura products?

Every product is small-batch crafted by Nails Allura — a luxury nail artist with over 12 years behind the chair, expanding into the world of luxury skincare.

When are new products launching?

Our Body Butter, Cuticle Oil, and Hand Cream collections are coming soon. Subscribe to our newsletter for first access to every drop.

Do you have a physical store?

Yes — Nails Allura is a luxury nail salon in Los Angeles. DM @nailsallura_la or call 214.205.2177 to book.